Device Service and Repairs

Uses

• Replace data after restoring system to original state

• Replace failing hard drive with new drive (backup not always possible if drive fails to boot)

• Transfer data to new computer

Cost

• $1/GB selected from Documents, Music, Pictures and other files as requested
  
   NOTE: Bring your own external drive for the data backup.

Best Practices

• Backup on a regular basis before something goes wrong

Uses

• Install replacement parts

• Open machine to reseat cables, batteries, etc.

Cost

• Personally Owned System - $50 for hardware teardown + cost of part if applicable

• UD Tagged System - no cost if serviced by your IT support unit

• Parts

  • Personally Owned System - $50 + customer provided part for installation

  • UD Tagged System in warranty - no cost

  • UD Tagged System out of warranty - cost of part

Best Practices

• Backup files on a regular basis before something goes wrong

Use

• Restore system to full functionality, eliminating errors, pop-ups, malicious code and system crashes

Cost

• Personally Owned System - $75 

• UD Tagged System - no cost if serviced by your IT support unit

Best Practices

• Avoid clicking on ads or visiting unknown websites

• Do not click links in emails from unknown senders

• Only install software from trusted sources

• Run antivirus scans on a regular basis and update virus definitions frequently

Uses

• Re-installation or upgrade of operating system

• Convenience service for installation of available software from go.udayton.edu/software

• Installation of software from customer provided media or source

Cost

• Operating System with UD standard applications - $50 

• Supported Software available for free from go.udayton.edu/software - $25 per visit

• Software not from go.udayton.edu/software - $25 per visit

Best Practices

• Use your computer for intended academic or work related purposes only